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FAQ

Here are the answers to the most fre­quent­ly asked ques­tions about the reg­is­tra­tion and re-reg­is­tra­tion procedures.


This pho­to will enable us to pro­duce your per­son­al access badge for the school. This is a new fea­ture that aims to rein­force secu­ri­ty and con­trol at the entrance.

We need to make sure that you are the legal guardian of your child. This is a mat­ter of secu­ri­ty and legal­i­ty. Because there isn’t a Euro­pean dig­i­tal iden­ti­ty, the eas­i­est way is to use a dig­i­tal copy of your pass­port. Of course, you can also put in your iden­ti­ty card.

In case of a re-reg­is­tra­tion, we would like to enhance that this request was already made — and car­ried out — when your child was first enrolled, but in paper form. With this new reg­is­tra­tion plat­form, we are able to recon­sti­tute your fam­i­ly file in dig­i­tal form.

This is a reg­u­la­to­ry require­ment: we have to make sure that we send the doc­u­ments to the right address. In Aus­tria, this doc­u­ment is regard­ed as authoritative.

Edu­ka Soft­ware’s host­ing infra­struc­ture is based on the use of the Cloud­Flare ser­vice on the front end. This means that any­one access­ing Edu­ka Suite actu­al­ly first estab­lish­es a con­nec­tion to Cloud­Flare, which, after analysing the request, the clien­t’s behav­ior, and oth­er secu­ri­ty checks, relays this request to the orig­i­nal Edu­ka server.

All requests pass­ing through Cloud­Flare are strict­ly encrypt­ed. The use of the Cloud­Flare com­po­nent was explic­it­ly val­i­dat­ed by the AEFE pri­or to the tech­ni­cal imple­men­ta­tion of this infra­struc­ture, in order to guar­an­tee com­pli­ance with mea­sures and good prac­tices in terms of pri­va­cy pro­tec­tion and data confidentiality.

In addi­tion, an IT secu­ri­ty audit is car­ried out each year on the entire Edu­ka Suite plat­form and its infra­struc­ture by the com­pa­ny SECURIVIEW. All of this com­pa­ny’s oper­a­tions are devot­ed exclu­sive­ly to IT secu­ri­ty. SECURIV­IEW’s client port­fo­lio includes major indus­try play­ers such as Sophos, McAfee, Juniper, Dell, and many oth­ers. The mis­sions car­ried out by SECURIVIEW for Edu­ka Soft­ware have giv­en com­plete sat­is­fac­tion and have made it pos­si­ble to con­sid­er­ably rein­force the secu­ri­ty of the appli­ca­tion and its infrastructure.

It is clar­i­fied that our appli­ca­tion is com­pli­ant with Reg­u­la­tion (EU) 2016/679 of the Euro­pean Par­lia­ment and of the Coun­cil of 27 April 2016 on the pro­tec­tion of indi­vid­u­als with regard to the pro­cess­ing of per­son­al data and on the free move­ment of such data.

The serv­er host­ing Edu­ka is locat­ed in a dat­a­cen­ter locat­ed in the EU, in Ams­ter­dam to be pre­cise, and is there­fore pro­tect­ed by Euro­pean law.

The doc­u­ments and infor­ma­tion request­ed are nec­es­sary from a legal point of view on the one hand, and for the exe­cu­tion of the teach­ing mis­sion and the con­tract of trust between our school, the par­ents and the pupils, with a view to the lat­ter’s edu­ca­tion, on the oth­er. Fur­ther­more, the pro­cess­ing of this data is nec­es­sary for the per­for­mance of a mis­sion of pub­lic inter­est. The legit­i­mate inter­est pur­sued by our school in col­lect­ing the data is, of course, its teach­ing mission.

Con­se­quent­ly, the col­lec­tion of data is nec­es­sary for legal or con­trac­tu­al rea­sons. For any data not relat­ed to a legal or con­trac­tu­al oblig­a­tion, you have the right to with­draw your con­sent at any time (with­out prej­u­dice to the law­ful­ness of the pro­cess­ing based on the con­sent giv­en pri­or to such withdrawal).

The con­sent sec­tion express­ly asks you to cer­ti­fy that you are aware of the Gen­er­al Data Pro­tec­tion Reg­u­la­tion for Lycée. This is a first. You will find all rel­e­vant infor­ma­tion in this document.

We remind you that you have rights in rela­tion to the data col­lect­ed. These rights are as fol­lows, with­in the lim­its men­tioned in the reg­u­la­tions and accord­ing to the pur­pos­es jus­ti­fy­ing the processing:

  • Right to information
  • Right of access to data
  • Right to rec­ti­fi­ca­tion of data
  • Right to have data deleted
  • Right to restric­tion of data
  • Right to data portability
  • Right to object to the pro­cess­ing of data by giv­ing spe­cif­ic rea­sons for your request, con­sid­er­ing that the data con­troller can demon­strate that there are legit­i­mate and com­pelling rea­sons for the con­test­ed pro­cess­ing, in accor­dance with the GDRP.

To make use of these rights, you just need to send an e‑mail or a let­ter to the fol­low­ing address: messagerie@lyceefrancais.at . This request must pre­cise­ly men­tion the sub­ject, be signed and dat­ed and be accom­pa­nied by a copy of both sides of your iden­ti­ty card.

As you will under­stand from read­ing these lines, we are entire­ly moti­vat­ed by the need to mod­ern­ize in order to offer you a qual­i­ty ser­vice in a high­ly secure environment.